Frequently Asked Questions
Everything you need to know about your Songmont experience.
Where does Songmont ship from and what are the delivery times?
We ship globally from our logistics centers. Standard international shipping typically takes 7-12 business days, while express options are available for faster delivery within 3-5 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure the security tag remains attached to be eligible for a full refund.
How should I care for my Songmont leather bag?
To maintain the natural beauty of the leather, avoid prolonged exposure to direct sunlight and moisture. Clean gently with a soft, dry cloth and store in the provided dust bag when not in use.
Are duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout. You can choose to prepay them to ensure a seamless delivery process without additional fees upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional installment options like Klarna or Afterpay depending on your location.
Does Songmont offer a warranty on its products?
Yes, we provide a one-year limited warranty covering manufacturing defects. This does not include normal wear and tear or damage caused by improper care.