Returns & Exchanges
At Songmont, we want you to be fully satisfied with your purchase. If your handcrafted bag isn't the perfect fit, you may return or exchange it within 30 days of delivery provided it is in its original, unused condition.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the item securely in its original packaging, including all dust bags, authenticity cards, and protective fillers to ensure safe transit.
Ship the Item
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our artisans inspect the returned item, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing